subject
Business, 18.09.2019 03:30 JamesLachoneus

Orchidia luxury spa, a premium spa, failed to deliver the expected and promised level of service quality to one of its regular customers. to rectify this service failure and to increase or retain customer satisfaction, the management at the spa should: a) keep the service recovery efforts as less interactive as possible. b) allow the customers to choose between several recovery options. c) focus its recovery efforts on finding new customers rather than retaining existing ones. d) insist that the customer make a repurchase so that the service can be redelivered. e) avoid letting the customer know the cause of the service failure.

ansver
Answers: 2

Another question on Business

question
Business, 21.06.2019 22:40
Gyou plan to deposit $1,700 per year for 5 years into a money market account with an annual return of 2%. you plan to make your first deposit one year from today. what amount will be in your account at the end of 5 years? round your answer to the nearest cent. do not round intermediate calculations. $ assume that your deposits will begin today. what amount will be in your account after 5 years? round your answer to the nearest cent. do not round intermediate calculations.
Answers: 2
question
Business, 22.06.2019 02:30
Based on the supply and demand theory, why do medical doctors earn higher wages than child-care workers?
Answers: 1
question
Business, 22.06.2019 08:30
Match the items with the actions necessary to reconcile the bank statement.(there's not just one answer)1. interest credited in bank account2. fee charged by bank for returned check3. checks issued but not deposited4. deposits yet to be crediteda. add to bank statementb. deduct from bank statementc. add to personal statementd. deduct from personal statement
Answers: 2
question
Business, 22.06.2019 12:50
Two products, qi and vh, emerge from a joint process. product qi has been allocated $34,300 of the total joint costs of $55,000. a total of 2,900 units of product qi are produced from the joint process. product qi can be sold at the split-off point for $11 per unit, or it can be processed further for an additional total cost of $10,900 and then sold for $13 per unit. if product qi is processed further and sold, what would be the financial advantage (disadvantage) for the company compared with sale in its unprocessed form directly after the split-off point?
Answers: 2
You know the right answer?
Orchidia luxury spa, a premium spa, failed to deliver the expected and promised level of service qua...
Questions
question
SAT, 26.02.2021 01:40
question
Mathematics, 26.02.2021 01:40
question
Mathematics, 26.02.2021 01:40
question
Mathematics, 26.02.2021 01:40
Questions on the website: 13722364