Orchidia luxury spa, a premium spa, failed to deliver the expected and promised level of service quality to one of its regular customers. to rectify this service failure and to increase or retain customer satisfaction, the management at the spa should: a) keep the service recovery efforts as less interactive as possible. b) allow the customers to choose between several recovery options. c) focus its recovery efforts on finding new customers rather than retaining existing ones. d) insist that the customer make a repurchase so that the service can be redelivered. e) avoid letting the customer know the cause of the service failure.

Lipman auto parts, a family-owned auto parts store, began january with $10,300.00 in cash. management forecasts that collections from credit customers will be $11,400.00 in january and $14,800.00 in february. the store is scheduled to receive $5,000.00 in cash on a business note receivable in january. projected cash payments include inventory purchases ($13,000.00 in january and $13,600.00 in february) and operating expenses ($2,700.00 each month). lipman auto parts' bank requires a $10,000.00 minimum balance in the store's checking account. at the end of any month when the account balance dips below $10,000.00, the bank automatically extends credit to the store in multiples of $1,000.00. lipman auto parts borrows as little as possible and pays back loans in quarterly installments of $2,000.00, plus 4 percent interest on the entire unpaid principal. the first payment occurs three months after the loan.