At world spice market, inc., the department manager uses a hand-held scanner to determine the quantity of each spice the store has on its shelves, how many jars of each spice was sold the past week and the past month, and exactly when the next shipment of these spices is expected to arrive. world spice market embraces the strategy of

using technology to respond to customer needs

Explanation:

World Spice Market Inc. chose technology over manual efforts for inventory management. This strategy of using scanner has helped the company stay updated about customer needs and be responsive to it. If a particular product is out of stock, the sales representative would be able to tell the exact date of its arrival with the help of the scanner. Digitization has saved time and efforts and increased customer satisfaction.