Gerald's tire service provides each employee with a clean, sharp-looking uniform. it also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered. gerald's tire service emphasizes in the five service quality dimensions.

"Tangibility"

Explanation:

According to my research based on the SERVQUAL which is defined as a "marketing instrument that was made to capture consumer expectations and perceptions of a service along the five dimensions that are believed to represent service quality." The five dimensions mentioned are: tangibility, reliability, responsiveness, assurance and empathy. Based on the information given to us in the question we can say that Gerald's Tire Service emphasizes "Tangibility". These are parts of the service that a customer can "feel" without actually purchasing anything.

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