The following is a list of terms related to performance evaluation. 1. balanced scorecard 5. customer perspective 2. variance 6. internal process perspective 3. learning and growth perspective 7. ideal standards 4. nonfinancial measures 8. normal standards match each of the following descriptions with one of the terms above. (a) the difference between total actual costs and total standard costs. (b) an efficient level of performance that is attainable under expected operating conditions. (c) an approach that incorporates financial and nonfinancial measures in an integrated system that links performance measurement and a company’s strategic goals. (d) a viewpoint employed in the balanced scorecard to evaluate how well a company develops and retains its employees. (e) an evaluation tool that is not based on dollars. (f) a viewpoint employed in the balanced scorecard to evaluate the company from the perspective of those people who buy its products or services. (g) an optimum level of performance under perfect operating conditions. (h) a viewpoint employed in the balanced scorecard to evaluate the efficiency and effectiveness of the company’s value chain.

a. 2, b 8, c. 1, d. 3, e. 4, f. 5, g. 7, h. 6,

Explanation:

(a) The difference between total actual costs and total standard costs is variance. It can happen because of both external and internal factors. Labor variance, materials variance and overhead variances are example of variances.

(b) Normal standards is described as the efficient level of performance which is attainable under expected operating conditions.

(c) Balance scorecard is defined as the approach that incorporates financial and non financial measures in an integrated system that links performance measurement and a company’s strategic goals.

(d) Learning and growth perspective is defined as the viewpoint employed in the balanced scorecard to evaluate how well a company develops and retains its employees.

(e) Non financial measures is described as an evaluation tool that is not based on dollars.

(f) Customer perspective can be defined as the viewpoint employed in the balanced scorecard to evaluate the company from the perspective of those people who buy its products or services.

(g) An optimum level of performance under perfect operating conditions is termed as ideal standards.

(h)  A viewpoint employed in the balanced scorecard to evaluate the efficiency and effectiveness of the company’s value chain is called Internal process perspective.