Extron electronics makes coaxial cables for connecting computers to all types of peripheral devices like printers, modems and fax machines. for the benefit of its customers, extron provides a laminated card with pictures of all the possible cable connections that a customer could need. with this card, a customer can order from one to any number of connectors with as many feet of cable as is needed. orders can be placed using a toll-free number, a fax number or an e-mail address. company reps are also available 24-hours a day in case the customer is not sure which drawing on the card matches his or her needs. orders are shipped within 48-hours of receipt. if a customer is not completely satisfied with his or her order, extron has a 100 percent satisfaction guaranteed return policy. which of the following trends has influenced the development of services marketing concepts and strategies as illustrated by extron's focus on customer service