George, a longtime hotel manager for holiday inn, was meeting with sally, a new front-desk manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. george discussed the four stages of the decision process. he said, "i first identified the problem, and then i gathered alternative solutions. i evaluated each choice and selected a solution. i then implemented my decision to not fire the employee but instead to provide him with additional training. finally, i followed up with an evaluation of the solution i'd chosen." george is using the process.