Scenario 1: aiden comes in from work. jane had cooked dinner and is waiting for him so they could eat. however, aiden is tired and just wants to go to bed. jane is furious and refuses to speak to him. in response, he merely goes to their room and sleeps. scenario 2: aiden comes in from work. jane cooked dinner and is waiting for him so they could eat. however, aiden is tired and just wants to go to bed. jane is furious and tells him how she feels whenever he does this to her. aiden empathizes with jane’s feelings and offers a compromise; the next time he would be in late for dinner, he promises to call ahead of time. in the supportive scenario, what do aiden and jane do in order to alleviate the conflict? a. they asked open ended questions. b. they strove to promote equality. c. list all problems and annoyances. d. they empathized with each other. select the best answer from the choices provided a b c d

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap