Penny works in the telephone sales department of the energy efficient window company. she uses a random digit dialing technique to contact potential customers. once she has a potential customer on the phone, she invites them to complete a brief survey about energy efficient windows. for example, she asks consumers: “do you agree that replacing your old windows with an energy efficient window system could reduce your monthly heating/cooling bill? ” at the end of the survey, penny says, “it sounds like you could benefit from a new set of energy efficient windows. i can tell you about some exciting discounts that we're currently offering through our company. if not now, when would be a good time to call back? ” this is a good example of:

Analyzing operational changes operating results for department b of delta company during 2016 are as follows: sales $540,000 cost of goods sold 378,000 gross profit 162,000 direct expenses 120,000 common expenses 66,000 total expenses 186,000 net loss $(24,000) suppose that department b could increase physical volume of product sold by 10% if it spent an additional $18,000 on advertising while leaving selling prices unchanged. what effect would this have on the department's net income or net loss? (ignore income tax in your calculations.) use a negative sign to indicate a net loss answer; otherwise do not use negative signs with your answers. sales $answer cost of goods sold answer gross profit answer direct expenses answer common expenses answer total expenses answer net income (loss) $answer