Mer service
tracie fludd
glossary
pretest
the following paragraph contains two p...
Business, 29.01.2020 03:57 josie17340
Mer service
tracie fludd
glossary
pretest
the following paragraph contains two pairs of terms enclosed in parentheses.
determine which term in each pair correctly completes the paragraph. then select the
answer choice containing the two terms that you have chosen.
studies indicate that the degree of customer satisfaction (has / does not have) an
impact on customer loyalty. research has also shown that customers who experience
problems or make complaints and then receive exceptional customer service tend to
be (less / more) loyal than customers who never had a problem.
has / less
has more
does not have / less
does not have / more
Answers: 1
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