Your sales people have expressed frustration because they are having difficulty keeping track of customer information. in particular, they want to track customer contacts regardless of who spoke to the customer. they want to be notified of complaints and be able to participate in the resolution process. they would like to be able to see a sales history by customer regardless of who was involved with the sale. they want to be able to automate the contact scheduling process to ensure that no customer, but particularly those of high value, is missed. if it were installed, would the customer management system they are seeking increase efficiency, or increase effectiveness?

Profits from using currency options and futures.on july 2, the two-month futures rate of the mexican peso contained a 2 percent discount (unannualized). there was a call option on pesos with an exercise price that was equal to the spot rate. there was also a put option on pesos with an exercise price equal to the spot rate. the premium on each of these options was 3 percent of the spot rate at that time. on september 2, the option expired. go to the oanda.com website (or any site that has foreign exchange rate quotations) and determine the direct quote of the mexican peso. you exercised the option on this date if it was feasible to do so. a. what was your net profit per unit if you had purchased the call option? b. what was your net profit per unit if you had purchased the put option? c. what was your net profit per unit if you had purchased a futures contract on july 2 that had a settlement date of september 2? d. what was your net profit per unit if you sold a futures contract on july 2 that had a settlement date of september 2