At a set time during the workweek, 6 to 12 members meet, identify problems, and try to find solutions. these members are free to collect data and take surveys. many companies train people in team building and problem solving. at the franklin steel products plant in franklin, kentucky, employees from the dana corporation's perfect circle products unit manufacture as many as 3,500 different part numbers, primarily for automakers ford, general motors, and daimlerchrysler, as well as thousands of after-market products. despite the high-volume, high-mix environment, dana franklin has maintained a 99% on-time delivery rate to customers since 2001. the philosophy here is that with each unit produced, with each hour, with each day and each week, the plant gets just a little bit better.

You are frustrated to find that the only way to contact the customer service department is to make a phone call. the number listed would result in long distance charges to your phone bill. which issue should be addressed by the company to keep its crm in line with your expectations?

Suppose that hubert, an economist from an am talk radio program, and kate, an economist from a nonprofit organization on the west coast, are arguing over government bailouts. the following dialogue shows an excerpt from their debate: kate: to recent financial crises, the concept of bailouts is a hot topic for debate among everyone these days. hubert: indeed, it’s gotten crazy! a government bailout of severely distressed financial firms is unnecessary because free markets will properly price assets. kate: i don’t know about that. without a bailout of severely distressed financial firms, the economy will experience a deep recession. the disagreement between these economists is most likely due todifferences in scientific judgments . despite their differences, with which proposition are two economists chosen at random most likely to agree? business managers can raise profit more easily by reducing costs than by raising revenue. central banks should focus more on maintaining low unemployment than on maintaining low inflation. employers should not be restricted from outsourcing work to foreign nations

After testing its water, a city water department issues a report to the related citizens, noting what chemicals have been identified, their doses, and the estimated risks of exposure at these levels. this report represents a type of