In which of these instances is the hotel staff member communicating positively?
a.
a restaurant manager greets customers mechanically at the entrance.
b.
a front desk clerk tells guests at check-in that their message did not mention that they wanted a room overlooking the pool.
c.
a busy clerk avoids eye contact with waiting guests.
d.
a telephone operator apologizes for not having the required information, but promises to call the guest back as soon as possible.
e.
a chef responds to a guest’s complaint by stating that no one has ever complained about the quality of the food.

Peppy knows a lot about marketing, but not much about the legal or financial aspects of starting a new business. he wants to consult with a lawyer and accountant, but his budget is tight with all of the expenses involved in getting peppy's pizzazzeria up and running. peppy should: trust his basic instincts and try to put it together without the advice of lawyers and accountants. delay talking with a lawyer and accountant until the business has established a positive cash flow for at least one year. immediately hire full-time lawyers and accountants for his staff. consult with a lawyer and accountant even though the budget is tight.