Helene, a senior manager of an accounting firm, replaces a few of the company's existing processes and policies. instead of the flexible nine-hour work plan, she makes it mandatory for all employees to work from 9

a. m. to 6 p. m. in this scenario, helene is most likely using behavioral deskilling behavioral substitution behavioral opportunism behavioral conditioning

The answer to the blank space is behavioral substitution. Behavioral substitution refers to making a group of people perform a new behavior in exchange of an old one.

It is clear that Helen is doing this by changing the flexible nine-hour work plan to one where all employees need to work from 9 AM to 6 PM. She might also be doing this in other aspects of the company’s policies and processes since it is clear that she is also doing that.

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