According to the provisions outlined in the contract between kranfer inc. and its labor union, kranfer must pay its employees double for working overtime. however, due to financial constraints, the company is unable to meet these demands. the company and the union decide to negotiate the terms of the contract in a relatively informal manner. a non-authoritative third party is invited to listen to the views of both sides and to resolve the conflict. in the context of the alternatives to work stoppages, the third party in this scenario is an example of a(n)