What should Brenda do when a patient wants to make payments on an outstanding patient account balance?

Brenda should facilitate the patient's resolve to make the payments by ensuring that an effective schedule is worked out with the patient and that the patient is able to stick to the agreed schedule.

Explanation:

Brenda should always make sure that patients are encouraged to make good on their promises to pay for their medical treatment.  She should be compassionate with the patient by showing understanding and sharing information on payment terms.  She should be very creative in scheduling payments in such a way as to ensure that the patient makes payments as scheduled.  She can even work out some fees for late payments to encourage the patient to stick to the schedule.

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