Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied

A fish bone diagram is also called  Ishikawa diagram that is an excellent visualization way of depicting the cause and effect relationship for solving a problem.

Here the problem is the dissatisfaction of airline customers. To draw a fish bone diagram, we need to brainstorm and find the possible causes of passengers' dissatisfaction. Then we will arrange these possible causes and their consequences (different form of problems) that passengers faced.

Preparation of chart:

I have made this diagram in word doc and pasted image. Please see.

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paper covers rock.

explanation:

rock only smashes scissors.