Describe two innovative technologies you would recommend to improve client experience, such as Mabel's and describe how you would evaluate the impact of these technologies.

Clarification:

I found the complete description of the exercise online:

You are a nursing supervisor following up with a geriatric patient named Mabel, who just completed a six-day hospital stay following a diagnosis of pneumonia. This patient had a series of complaints. She spent an extra night because the doctor never showed up to sign discharge papers. The pharmacy closed overnight so prescriptions weren’t ready. She hasn’t received a bill yet and when she called to inquire was told computer system was shut down for maintenance. She was provided access instructions for an online portal to view her records, but the link does not work and the user ID and password she was promised would be in the discharge paperwork was nowhere to be found.

I would recommend two platforms to improve the clients experience. One where the client can check their status, with their admission and discharge data, and where the doctor can be notified if he has to complete some procedure and with the possibility to complete them in the platform. The other one where nurses and doctors can interact with the pharmacy directly so there are no waiting problems for the patients.

I would evaluate both technologies by asking the clients to complete a short survey when they leave the hospital. The survey would allow the hospital to know if these technologies are working and how they can improve them.

Explanation:

To complete this exercise, you have to describe two innovative technologies to improve client experience, specially to solve the problems described by Mabel. I chose to focus on two of the problems she had and then explain how I would evaluate if the technologies are helpful or not.

a. symbolism

b. opinions

all of them

c. hidden messages

d. political statements