Advanced Placement (AP), 27.01.2021 19:10 amatulli
When are conflict resolution skills required in the consumer service industry?
O When the customer service representative has personally offended the customer.
O When the customer is not in a frame of mind to begin the assessment phase of customer service.
O When the customer service representative is following up with a customer after their issue has been resolved.
O Any time a customer requires assistance from a customer service representative.
Answers: 2
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When are conflict resolution skills required in the consumer service industry?
O When the customer...
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