3.3 roadblocks to two-way communication answers
1. most of us use roadblocks from time to time. some common mistakes we make might include:
x a. not asking for clarification when you don't understand what is being said.
x b. smiling even though you are really upset.
x c. assuming you know what is going to be said.
✓ d. all of the above.
2. shaquan's mother is trying to discuss the week's calendar with him. while she is talking he continues to work on the computer and turns up the radio. what communication roadblock is he using?
x a. avoiding subjects
x b. mindreading
x c. silence
✓ d. tuning out
3. some things one should not do when trying to communicate efficiently include:
x a. look around the room
x b. look at your watch
x c. roll your eyes
✓ d. all of the above
4. josie and billy have dated so long they often are able to finish each other's sentences. although they think it's cute, it can be the beginning of which communication roadblock?
x a. mixed messages
✓ b. mindreading
x c. different outlooks
x d. tuning out
5. silence can symbolize
x a. hostility
x b. lack of interest
x c. boredom
x d. a and b only
✓ e. all of the above
6. the following can assist in positive communication
✓ a. having another person present
x b. making sure your point is made no matter what
x c. trying to find something to focus your attention on
7. why are i messages so important in effective communication?
x a. so you can dominate the conversation.
✓ b. so the person you talk to will not become defensive.
x c. so you can mind read.
x d. so you can avoid a topic you don't want to talk about.
8. which of the following are roadblocks to effective communication?
x a. mind reading
x b. avoiding subjects
x c. silence
x d. i messages
✓ e. a, b and c
9. referring to the example of kyle and mixed messages in the work file review-- kyle may have been more successful if he:
✓ a. removed his facial piercing ornaments
x b. wore his blue jeans that were tattered at the hem
x c. had asked the director if he could have a cup of coffee
x d. asked for an interview during closing time, so all the parents could see him
10. asking questions is an indication you are interested in what the person is saying and that you are listening.
✓ true
x false