11.) all the following might be determined by the franchiser in the franchise agreement except a. the prices for products . b. the names on employee name tags . c. the layout of the restaurant . d. the suppliers for the restaurant . 12.) if a franchisee fails to follow the franchise agreement, he or she may lose the franchise and all the money invested in it. a. true b. false 13.) a business started from scratch can have bigger rewards than a franchise if it succeeds. a. true b. false 14.) clearly assigned roles and responsibilities are particularly important in family businesses. a. true b. false 15.) many franchises require franchisees to pay royalties. a. true b. false